Terms and Conditions E-mail


IMPORTANT: Please read these general terms and conditions of sale ("the Conditions") carefully as they together with your order confirmation constitute the contract (the ”Contract”) between Keyparts ("us"/"we"/"our") and you ("you"/"your"/"yourself") for the sale of the goods you purchase on, or as a result of you viewing our product range on www.keyparts.co.uk (the “Site”). 

By placing an order on this Site you confirm that you have read, understood and agree to these Conditions in their entirety. If you do not agree with these Conditions, you must not place an order for any goods through this Site.

Information about us
This Site is owned and operated by Keyparts. Our VAT number is t.b.d.

Placing your Order

1.1 You may place an order by:
1.1.1 Posting your order request to the address found on the ‘Contact Us’ page of this Site. This order request will be processed within one (1) working day of the receipt of your postal order request..

1.1.2 Emailing your order request to the email address found on the ‘Contact Us’ page of this Site. This order request will be processed within (1) one working day.

1.1.3 Visiting our online store on this Site after logging into or creating your personal account and following the process for submitting an order as set out on this Site and clicking the appropriate confirmation button.

1.2 By placing an order request, you make us an offer to purchase the Goods you have selected in accordance with these Conditions. We may or may not accept your order request at our sole discretion.

1.3 We will process your order request and a legally binding contract will only have formed between us both when we send you our order confirmation via email. The order confirmation is our notification to you that we have accepted your order request and that your payment is pending/authorised. If we cannot accept your order because, for example, the goods you have selected are not available or because your payment has not been authorised we will attempt to contact you by email or telephone in order to resolve any issues.

1.4 Whilst we make every effort to supply you with the goods listed on the order confirmation, there may be occasions where we are unable to supply these goods because, for example (i) such goods are no longer being manufactured or available; or (ii) we are unable to source relevant components; or (iii) if there was a pricing error on the Site. In such circumstances we will contact you to inform you of any issues preventing us from confirming your order request and may suggest alternative goods that you might wish to purchase. If you do not wish to accept our suggestions then we will cancel your order in relation to those goods we cannot supply and repay you any money that you may have paid to us in respect of those goods as soon as reasonably possible. Repayment of such monies will be the extent of our liability.

2.1 The price for the goods will be the price as quoted on the Site.

2.2 While we make every endeavour to maintain our prices at their present low level we reserve the right to change our prices without prior notice (including, in particular, in the event of exchange rate variations).

2.3 VAT is payable by you at the applicable rate as indicated on the Site. If you make a purchase from the Site outside of the EU you will not be eligible for the payment of VAT but may be subject to an analogous sales tax under the laws of the country from which you make your purchase.

2.4 Delivery costs are not included in the prices quoted for the goods but are quoted for separately on the Site prior to us confirming your order request. 

2.5 If there is a pricing error on our Site, we are under no obligation to provide the goods to you at the incorrect price (even if we have sent you an order confirmation). However we will endeavour to contact you to inform you of the pricing error so that you can confirm whether you wish to proceed with your order. If you do not wish to proceed, we will cancel you order and return any prepaid monies to you as soon as reasonably practicable.

2.6 Payment for all goods must be by credit or debit card or any alternative method of payment which may be displayed on the Site. 

3.1 When you purchase goods on this Site, payment in full must be made at the time of completing the online ordering process.
3.2 Where goods are made to order and the value of a single item is greater than £250 then 50% of the purchase price is immediately payable and is non-refundable. This applied to all items that are made to order.

4.1 Ownership of the goods delivered or to be delivered by us will only be transferred to you when you have paid cash or cleared funds in payment of all sums owing to us in respect of the goods.

4.2 Until ownership has passed to you we retain full legal and beneficial title to the goods.

5.1 We shall despatch your goods by First Class post or carrier to UK based customers (for Export see clause 6). 

5.2 Some goods are supplied to order, where this is true longer than normal lead times may occur. Payment will be taken at the time of the order. 

5.3 Time for delivery shall not be of the essence of these Conditions. We shall use reasonable endeavours to deliver by the date specified but we shall be under no liability whatsoever for any delay in delivery or the consequence thereof however caused and you hereby waive irrevocably all your rights and remedies (if any) in respect of any loss or damage suffered or incurred directly or indirectly as a result of any late delivery of the goods. 

Freight and insurance is charged extra at cost. Please contact our Export department for a quotation.

7.1 Subject to clause 7.6 below and other than goods returned under Guarantee in accordance with clause 9 or for shortages or damage reasons, all other returns will require our agreement. Returned goods will only be accepted in their original packaging and a 20% handling charge will apply with a minimum charge of £2.00. Goods must be returned within 7 days of the date of delivery.

7.2 Software may not be returned in any circumstances other than under clause 9.5 in relation to a defect in the media on which its software is supplied.

7.3 If there are shortages or damages to the goods you receive which have occurred whilst in transit, you must notify us within (3) three days of receipt of your delivery, giving us full details of any such shortages or damages. You must return the goods to us together with all packaging. We will reimburse you for the postage costs incurred in returning such goods.

7.4 In all cases where the goods are returned, you must quote the delivery note number. 

7.5 Where we accept that there has been a shortage in the goods despatched or the goods have been damaged in transit, we shall replace such goods free of charge as soon as reasonably possible.

7.6 Order Cancellation
If you purchase goods from us and you are a UK/EU consumer, you are able to cancel your order with us within seven (7) days following receipt of your goods. Your rights of cancellation will not apply where you have (i) purchased software from us which is sealed and unused and the seal to that software has now been broken; or (ii) you have used or have successfully downloaded the content of that software; or (iii) the goods have been customised for you by us at your request. Your rights of cancellation are in addition to your other rights of cancellation set out in these Conditions. 

If you purchase goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event and subject to your other rights of cancellation set out in these Conditions, cancellation of your order can only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf. 

8.1 Products offered on this Site may be the subject of patents, copyright, design, trade mark or other intellectual property rights. We make no representation or warranty as to whether your use of or dealing with the goods (or any part or component thereof) either will or will not infringe such rights. Without limiting the generality of this statement, we do not grant nor purport to grant to you any licence, permission or authority in respect of such rights and you acknowledge and agree to satisfy yourself in respect of such matters. We accept no liability for infringement of any such rights.

8.2 Reproduction in part or whole of this catalogue without our prior written consent is strictly prohibited. 

9.1 Unless otherwise specified and subject to clauses 9.2 and 9.3, the goods are guaranteed free from defect caused by faulty materials or workmanship for a period of (12) twelve months from the date of despatch (the 'Guarantee').

9.2 The Guarantee in clause 9.1 is given provided that:

9.2.1 we are promptly notified in writing upon discovery by you that the goods are defective due to faulty materials or workmanship;

9.2.2 the goods in question to which the claim refers are returned to us within 12 months from the date of despatch (the "Guarantee Period") suitably packed, carriage prepaid and accompanied with proof of purchase (delivery note or invoice) and details of the nature of the defect; and

9.2.3 examination by us of the goods in question confirms that the alleged defect has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, by alteration or accident or by any other cause listed in clause 9.3.2 below.

9.3 We are not liable under this Guarantee:

9.3.1 for any defect arising from: fair wear and tear, wilful damage, negligence, misuse, repair of the goods without our approval; any use of or dealing with the goods in a manner which could not reasonably be expected having regard to their normal purpose; any use of or dealing with the goods in conjunction with any other item where such item causes or gives rise to the alleged defect; or any use of the goods which is not in accordance with the manufacturer’s operating or user instructions or from any failure to service or maintain the goods in accordance with the manufacturer´s instructions.

9.4 The Guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the goods.

9.5 Software programs are supplied by us on the strict understanding that the licensor/supplier of the software does not guarantee the contents of the software to be free from errors, bugs or omissions.

9.6 Our liability under the Guarantee shall be limited to replacing, repairing or issuing credits at our option for any goods returned within the Guarantee Period. 

10.1 Subject to clauses 10.3 and 10.4 below and as otherwise expressly provided in these Conditions, all warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law. In particular we make no representation or warranty that the goods are either of satisfactory or merchantable quality or fit for any purpose or that they conform to any description. You acknowledge and agree that you have relied upon your own skill and judgement in selecting the goods.

10.2 Subject to clauses 10.3 and 10.4 and to the Guarantee given in accordance with clause 9 and to the full extent permitted by law we exclude all liability for any loss, damage or expense howsoever suffered or incurred by you as the direct, indirect or consequential result of the goods either not being of satisfactory or merchantable quality, or fit for any purpose, or conforming to any description and you hereby irrevocably waive all rights and/or remedies (if any) which you may have or have had in respect of such loss, damage or expense and/or in respect of any breach or default of any warranty implied by statute, equity or common law concerning the quality, fitness or description of the goods.

10.3 Clauses 10.1 and 10.2 do not apply where you deal as a consumer in accordance with section 12 of the Unfair Contracts Terms Act 1977 and to the extent that that such exclusion is not permitted in accordance with the provisions of that Act. Your statutory rights remain unaffected by anything in these Conditions.

10.4 Nothing in these Conditions shall limit our full liability in respect of death or personal injury caused by our own negligence.

10.5 We shall not be liable for incidental or consequential damages for any breach hereof, including but not limited to costs of removal and re-installation of goods, loss of goodwill, loss of profits or loss of use. 

Dimensions and other physical characteristics of the goods are subject to normal commercial tolerances. Unless otherwise stated, electrical ratings represent safe working limits. 

12.1 Information provided to us will be used to manage your account and for security checks.

12.2 Keyparts will not disclose your details except for the purpose of proper fulfilment of orders and keyparts obligations under these terms and conditions of sale.

12.3 Keyparts may send you details of other products and services offered by us that may interest you. If you do not want to receive details of these offers then you should contact the Keyparts either in writing or by email. 

13.1 We reserve the right to discontinue any product, or make design changes to product specifications, or use different suppliers or manufacturers to those stated in the catalogue, without prior notice, as part of our continuous process of product and service improvement, or to improve product availability. The information contained in this catalogue is correct to the best of our knowledge at time of going to press. All images are used for illustration purposes only. 

13.2 On receipt, all products are inspected.

13.3 If any provision of these Conditions are held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected. 

13.4 We shall not be liable to you for any delay or failure to perform any of our obligations hereunder which is due to causes or circumstances beyond our reasonable control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties. 

13.5 These Conditions including the order is the complete and exclusive statement of the contractual relationship between the parties, which supersedes all prior proposals, understandings, agreements, or representations between the parties relating to these Conditions except in respect of any fraudulent misrepresentation made by either party. 

13.6 We reserve the right to randomly monitor and record inbound and outbound calls. 

13.7 No delay, neglect or forbearance on the part of either party in enforcing its rights or any of them against the other shall be construed as a waiver or in any way prejudice any of its rights hereunder. 

13.8 These Conditions shall be governed by and construed in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction in connection with any dispute arising out of or in connection with it.


Last Updated on Saturday, 02 October 2010 16:05